Need Help? Call 855-749-2321 for QuickBooks Support
If you're trying to update QuickBooks Desktop and encounter Error 15106: The update program cannot be opened or Update Failed, you're likely dealing with a common issue related to system permissions or security software. Fortunately, this error can be fixed with a few targeted troubleshooting steps.
This guide explains what QuickBooks Error 15106 means, why it happens, and how to resolve it—step by step.
What Is QuickBooks Error 15106?
QuickBooks Error 15106 typically appears during a payroll or software update in QuickBooks Desktop. The full error message may read:
“The update program cannot be opened” or “The update program is damaged”
This error prevents QuickBooks from installing the latest updates, which are critical for features, security, and payroll compliance.
Common Causes of Error 15106 in QuickBooks
- Insufficient Administrative Rights
- Antivirus or Anti-Spyware Blocking the Update
- Corrupt or Damaged QuickBooks Update Folder
- User Account Control (UAC) Settings Blocking Access
How to Fix QuickBooks Error 15106
1. Log In as Administrator
- Log out of your current Windows session.
- Re-login using an Administrator account.
- Try updating QuickBooks again.
2. Disable Antivirus or Spyware Programs Temporarily
- If you use Webroot, AVG, or McAfee, temporarily disable them.
- These programs may block QuickBooks updates as a false positive.
Note: Don’t forget to re-enable your antivirus after troubleshooting.
3. Rename the QuickBooks Update Folder
- Go to: C:\Program Files\Intuit\QuickBooks (version)\Components
- Locate the DownloadQBXX folder (XX = your version).
- Right-click and rename the folder to DownloadQBXX.old.
- Restart QuickBooks and attempt the update again.
4. Run QuickBooks as Administrator
- Right-click the QuickBooks Desktop icon.
- Select Run as administrator.
- Go to Help > Update QuickBooks Desktop, then try the update.
5. Use QuickBooks Tool Hub
- Download the latest QuickBooks Tool Hub from Intuit's official site.
- Open it and go to Program Problems > Quick Fix my Program.
- Restart QuickBooks and reattempt the update.
Still Getting Error 15106?
If these steps don’t resolve the issue, it might be time to get professional help. Avoid wasting time and risking data loss—speak directly to a certified QuickBooks expert.
📞 Call 855-749-2321 for QuickBooks Support
Our team is available to assist you with advanced troubleshooting and ensure your QuickBooks is up to date and running smoothly.
Final Thoughts
QuickBooks Error 15106 can be a hassle, especially if you're relying on updates for payroll or tax compliance. By following the steps above, you can usually fix the problem on your own. However, don’t hesitate to reach out if you need help—855-749-2321 is your direct line to expert QuickBooks support.
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